FREQUENTLY ASKED QUESTIONS

General

Screamfest and HEX Entertainment is committed to provide a safe environment for all attendees, vendors, and staff. We have worked closely with AHS throughout the pandemic to ensure our events are aligned with current public health guidelines.

Screamfest is confirmed for October, 2021. Wearing a mask is now mandatory for indoor public spaces. For more information on COVID-19 in Alberta please visit https://www.alberta.ca/coronavirus-info-for-albertans.aspx

We ask you to refrain from attending the Show if you: 

  • Are exhibiting flu-like symptoms
  • Have been in close contact with a confirmed case

Take actions to help prevent the spread of illness including:

  • Frequent hand washing
  • Cover your coughs and sneezes

Important 
HEX Entertainment is committed to creating a safe environment for all attendees, exhibitors, performers, and staff. It is critical that we continue to treat all people with respect and address any issues of discrimination or harassment as a result of COVID-19. We do not tolerate any forms of discrimination and harassment so these instances should be addressed immediately and brought to the attention of Show Management.  

ScreamFest is Canada's Largest and Scariest Halloween Event. At ScreamFest you will experience haunted houses, Halloween themed carnival games, creepy and disturbing entertainment, and FEAR. Although we admit anyone, this event is rated PG13 – we are out to really, really scare adults. This event is NOT recommended for young children or the faint of heart. PS – We don't sell underwear, so bring an extra pair…

The Grandstand is heated but the haunted houses are outside. In some sections you will be scared and outdoors where most of the undead live - so dress warm. There are food and refreshments for sale on-site - eat up! Zombies love a plump catch. No outside food and beverage please.

Goody! We love the irony of game wanting to play games. ScreamFest has several very distracting games & activities:

  • Toss the severed head into the monster's mouth
  • Feed Scary Gary delicious brains
  • Throw darts at the Wheel of Misfortune
  • Throw attached shrunken heads around a bar
  • Bounce frogs to their doom to a target
  • Shoot zombies with bows and arrows at Zombie Archery

Games cost "Killer Cash" which can be purchased onsite or with your event ticket at a discount!

You can try to win your soul back from Satan Mwaa! Ha! Ha! Ha! Ha! Okay, but really, You can win a variety of Halloween stuffies from small to large that you can't find anywhere else.

Do not use an open grave for your business. There are perfectly good washrooms on-site.

It is entirely up to the food what they wear. We always think it's cute when they dress up like us. Sure, some of the newer undead get confused for a second or two, but that warm blood and racing pulse always give the prey away no matter how dead they look on the outside. 

  • Costumes are welcome, but not mandatory
  • Props like daggers, knives, axes, swords, guns etc. are not permitted. 
  • As we get closer to Halloween more guests will dress up

Tickets

You can do either. The benefit of buying online is you save some cash and are assured a ticket!

Early Bird Ticket Price

General: $25
Killer Cash: $35
Speedpass: $45

*ends October 7th @11:55pm

Regular Price

General: $30
Killer Cash: $40
Speedpass: $50

Click here to get full pricing details.

One-Day Admission tickets are date specific. Please ensure you are purchasing the tickets for the correct date. 

As a current ticket holder, you have the ability to exchange your tickets for any available alternative dates on your own using the Exchange Tickets button. This can be found by visiting your invoices page when logged into your Showpass account. Instructions on exchanges can be found here.

Please note, if you checked out as a guest you will need to refer to your original purchase confirmation email to claim your tickets to a Showpass account before you can proceed with the exchange. More info on claiming tickets can be found here

Ticket purchases are final sale and non-refundable. You are welcome to give your ticket to a friend!

We accept Visa and Mastercard for online purchases.  
Amex and Visa Debit cards are not accepted. 

It can be a number of reasons why you are getting a declined message from your card. Here are a few reasons it might not be working:

I'm using a visa/mastercard debit

We are unable to accept visa/mastercard debit. Please use a Visa or Mastercard.

I'm using a prepaid credit card

Please ensure the credit card has a greater amount on the card than the total amount you are trying to charge to it.  
You will also have to register the card online before you are able to use it. Follow the instructions on the card to register online. 

It's saying it's not going through

Your bank may be blocking this purchase if it's not a normal purchase for you. Please double-check with your bank whether they can allow this purchase or not. 

It says my expiry date is wrong

Please check that you have entered your credit card number correctly. 

Know Before You Go

ScreamFest isn't wheelchair accessible and there are lots of things like fog, strobe lights and the whole point is to get really stinkin' frightened. So do not enter if you have a health condition that may deteriorate because of the elements of this event.

Also, this event is rated PG13 so although we will let ANYONE in (the zombies are always hungry), we recommend proceeding with caution when bringing children under 12 or sissies.

You mean tender, delicious, easy to fool kids? Well, all ages are really well advised to stay the Hell away from Zombies!! But if you really feel it's time to give your kids something to cry about, this might be it.

Worldly twelve year-olds will probably fare okay, but no younger. And always with an adult. It's called 'Scream'Fest, not 'Tee Hee' Fest. But seriously, kids who aren't keen to be scared should NOT attend ScreamFest, even with their favourite Nanna along for support. We are out to really, really scare adults. You better be one stout hearted kid to attend – WITH AN ADULT. Preferably an out of shape, easily fooled one.

Yes, you can bring them, but bags & backpacks will be searched before entering the event. Outside food & drink is not permitted. 

The nearest train station to the Grandstand is Erlton Stampede station.

There is lots of parking located close to the BMO Centre. There is $15 parking fee though the Calgary Stampede. This fee applies to anyone and anything who enters the park. Prices are subject to change without notice.

Haunted Houses

Not only will the zombies NOT bite you, they will never touch you. Nor will any of the other spooks, devils, ghosts, witches, aliens, killer clowns or mad scientists. ScreamFest is a strictly no touching event - for you either. We don't want to bring your disgusting germs back to the underworld.

You were touched, but not by the undead or the alive. The things that are giving you nightmares now were completely inanimate objects doing exactly what they were meant to do...creep the hell out of you.

Stay In Touch

Signup for our newsletter