FREQUENTLY ASKED QUESTIONS

ScreamFest is Canada's Largest and Scariest Halloween Event. At ScreamFest you will experience haunted houses, Halloween themed carnival games, creepy and disturbing entertainment, and FEAR. Although we admit anyone, this event is rated PG13 – we are out to really, really scare adults. This event is NOT recommended for young children or the faint of heart. PS – We don't sell underwear, so bring an extra pair…

You can do either. The benefit of buying online is you save some cash and are assured a ticket!

You mean tender, delicious, easy to fool kids? Well, all ages are really well advised to stay the Hell away from Zombies!! But if you really feel it's time to give your kids something to cry about, this might be it.

Worldly twelve year-olds will probably fare okay, but no younger. And always with an adult. It's called 'Scream'Fest, not 'Tee Hee' Fest. But seriously, kids who aren't keen to be scared should NOT attend ScreamFest, even with their favourite Nanna along for support. We are out to really, really scare adults. You better be one stout hearted kid to attend – WITH AN ADULT. Preferably an out of shape, easily fooled one.

ScreamFest isn't wheelchair accessible and there are lots of things like fog, strobe lights and the whole point is to get really stinkin' frightened. So do not enter if you have a health condition that may deteriorate because of the elements of this event.

Also, this event is rated PG13 so although we will let ANYONE in (the zombies are always hungry), we recommend proceeding with caution when bringing children under 12 or sissies.

The Big Four building is heated but the haunted houses are outside. In some sections you will be scared and outdoors where most of the undead live - so dress warm. There are food and refreshments for sale on-site - eat up! Zombies love a plump catch. No outside food and beverage please.

Goody! We love the irony of game wanting to play games. ScreamFest has several very distracting games & activities:

  • Toss the severed head into the monster's mouth
  • Feed Scary Gary delicious brains
  • Throw darts at the Wheel of Misfortune
  • Throw attached shrunken heads around a bar
  • Bounce frogs to their doom to a target
  • Shoot zombies with bows and arrows at Zombie Archery

Games cost "Killer Cash" which can be purchased onsite or with your event ticket at a discount!

You can try to win your soul back from Satan Mwaa! Ha! Ha! Ha! Ha! Okay, but really, You can win a variety of Halloween stuffies from small to large that you can't find anywhere else.

Do not use an open grave for your business. There are perfectly good washrooms on-site.

Not only will the zombies NOT bite you, they will never touch you. Nor will any of the other spooks, devils, ghosts, witches, aliens, killer clowns or mad scientists. ScreamFest is a strictly no touching event - for you either. We don't want to bring your disgusting germs back to the underworld.

The nearest train station to the Big Four is Victoria Park station.

There is lots of parking located close to the BMO Centre. There is $15 parking fee though the Calgary Stampede. This fee applies to anyone and anything who enters the park. Prices are subject to change without notice.

You were touched, but not by the undead or the alive. The things that are giving you nightmares now were completely inanimate objects doing exactly what they were meant to do...creep the hell out of you.

It is entirely up to the food what they wear. We always think it's cute when they dress up like us. Sure, some of the newer undead get confused for a second or two, but that warm blood and racing pulse always give the prey away no matter how dead they look on the outside. 

  • Costumes are welcome, but not mandatory
  • Props like daggers, knives, axes, swords, guns etc. are not permitted. 
  • As we get closer to Halloween more guests will dress up
  • Medical masks as per The City of Calgary Bylaw are mandatory. Halloween Masks cannot be worn in place of. 

Yes, you can bring them, but bags & backpacks will be searched before entering the event. Outside food & drink is not permitted. 

The Night'mare Market is an exhibition space within the ScreamFest event. Supporting local businesses and artisans in Calgary, the Night'mare Market is included in every Screamfest admission or sold as a stand-alone ticket. Come check out their oddities, collectibles and merchandise!

See the exhibitor list HERE

Tickets

Don't be taken aback by the very reasonable prices - you are worth oh so much more than the mere $35 we charge at the door. You also get all the free entertainment roaming around to keep you from noticing that we are trying to lure you into the meat freezer. Games are extra, but for that you can win some prizes (though Satan hardly ever lets you keep 'em once you get to Hell). For $45 you can get some "Killer Cash" added to your General Admission to play the games, or partake in a variety of other activities. Or, for $55, you get the luxury of running past everyone else so you can get scared sooner (no waiting in line!) plus your own share of some of that "Killer Cash" for games and activities! Click here to get full pricing details.

One-Day Admission tickets are date specific. Please ensure you are purchasing the tickets for the correct date. Tickets are non refundable. 
For ticket questions or concerns please contact us at boo@hex.ca

Ticket purchases are final sale and non-refundable. You are welcome to give your ticket to a friend!

We accept Visa and Mastercard for online purcahses.  
Amex and Visa Debit cards are not accepted. 

It can be a number of reasons why you are getting a declined message from your card. Here are a few reasons it might not be working:

I'm using a visa/mastercard debit

We are unable to accept visa/mastercard debit. Please use a Visa or Mastercard.

I'm using a prepaid credit card

Please ensure the credit card has a greater amount on the card than the total amount you are trying to charge to it.  
You will also have to register the card online before you are able to use it. Follow the instructions on the card to register online. 

It's saying it's not going through

Your bank may be blocking this purchase if it's not a normal purchase for you. Please double-check with your bank whether they can allow this purchase or not. 

It says my expiry date is wrong

Please check that you have entered your credit card number correctly. 

Stay In Touch

Signup for our newsletter