COVID-19 INFORMATION

What you can expect from us/ How the event will look different:

General: 

• Masks are mandatory for all attendees, actors, vendors and staff. Full face Halloween masks are not considered proper PPE under The City of Calgary bylaw. 
• Hand sanitizer/cleaning solution with a minimum of 60% alcohol to be used onsite.
• All Haunted houses will be located outside.
• To further reduce the risk of transmission, we have removed the following attractions:
  • Main Stage & Live Entertainment
  • Seminar Theatre
  • Theater Screening Room
  • Extreme Zombie House

 2m Physical Distancing Measures:

• Limited capacity to allow for physical distancing.
• Wider walkways & directional signage.
• Floor markings in all lineups.
• Signage & verbal announcements to support physical distancing.
• Team lead providing onsite direction and enforcement.

 Admission & Entry:

• Designated entrance and designated exit.
• Directing traffic flow with signage and floor markings.
• Touchless box office payment options.
• Signage instructing those who may have been exposed to COVID-19 or showing symptoms of COVID-19 not to enter.
• Hand sanitization stations at entrance and exit.
• Assigned team lead to ensure protocols are met.

 Staff:

• Mandatory pre-training for all employees, temporary staff and actors to ensure they understand and feel confident managing COVID-19 protocols.
• Masks mandatory for our team, temporary staff and actors.
• Daily check-in and pre-screening before each shift.

 Cleaning and Sanitization:

• Hand sanitization stations located at the entrance, exit and throughout the show and attractions.
• Signage and verbal announcements supporting hand hygiene practices.
• Increased cleaning and disinfection of high-touch surfaces and areas.
• Designated kiosk for attendees to report sanitation and distancing concerns. 
• The BMO Centre certifications include ISO 14001, Provincial safety COR and is currently working towards their GBAC STAR Facility Accreditation. This means the facility has:
  • Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risk associated with infection agents like the novel coronavirus (SARS-CoV-2)
  • The proper cleaning protocol, disinfection techniques, and work practices in place to combat biohazards and infectious disease.
  • Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response.

 Outside Haunted House Attractions (Haunts):

• All Haunt actors and staff will be masked.
• All attendees must wear a face mask. Full face Halloween masks are not permitted and are not considered proper PPE under The City of Calgary bylaw.
• Hand sanitation stations at the entrance & exit of each Haunt.
• Cued lineups that allow for 2m physical distancing.
• One designated entry and exit point for each haunt.
• Limited attendees in each Haunt at one time.
• Signage/Greeter to remind attendees that props and surfaces are non-contact surfaces.
• Increased cleaning and disinfection of high touch surfaces. Staff logbook to be used for efficient cleaning and hourly tracking.
• Team lead assigned to each Haunt to ensure safety protocols are being followed.

 Halloween Carnival Games & Axe Throwing:

• All games staff will be outfitted with masks and sanitization procedures.
• All attendees must wear a face mask. Full face Halloween masks are not permitted and are not considered proper PPE under The City of Calgary bylaw.
• All props and surfaces will be disinfected between players.
• Hand sanitation station at each game.
• All games are run on a pre-purchased token system to eliminate game transactions.
• Team lead assigned to ensure safety protocols are being followed.

 Nightmare Market:

• Masks are mandatory for all vendors.
• Booths arranged to ensure that vendors and attendees can maintain physical distancing.
• Wider aisles and directional signage in Market area. 
• We will communicate with our vendors on COVID-19 protocols for trade show exhibits.

 Guest Responsibility, help prevent the spread:

• Masks are mandatory. Full face Halloween masks are not permitted and are not considered proper PPE under The City of Calgary bylaw.
• It is recommended to download the COVID Alert app. By using this app, health officials are better equipped to quickly identify and tackle the spread of COVID-19.
• Follow directional signage at the event.
• Wash your hands, use hand sanitizing stations often and avoid touching your face.
• Do not attend if you are experiencing any symptoms of COVID-19, including cough, fever, shortness of breath, runny nose and sore throat. Quarantine is required if you have travelled internationally or come in close contact with a confirmed case of COVID-19 in the past 14 days.
• There is a risk of exposure to COVID-19 in any public place where people are present. Guests with pre-existing medical conditions such as diabetes, hypertension, cardiovascular disease, chronic kidney disease and immune deficiencies are especially vulnerable and should consider postponing their visit.